VoIP/SIP Recording Solution: Every minute, thousands of interactions from multiple channels take place between your customers and your organization. We have is a scalable, secure and robust platform that make it easy to record and manage interaction data.
- Omnichannel recording
- Unprecedented recording scalability
- State of the Art business continuity
- Future proof
Compliance Recording: Need to address the stringent requirements of industry regulations, such as PCI DSS 3.2, GDPR, HIPAA, Dodd-Frank, SOX, and MiFID II, organizations need to implement a compliant-by-design approach and we provide the same.
- Compliance Dashboard
- Policy management application
- Detecting breaches
- Gain compliance insights
Contact Center: Customer contact centers are dynamic. Agents need to perform and upsell. Managers need to be empowered. Relationships are key. We deliver solutions unparalleled to ensure long-term relationships with your call center customers.
- Operational flexibility
- Unprecedented recording scalability
- High Availability
- Real Time Alerts on your mobile device
Workforce Management: Workforce Management and has been implemented in thousands of contact centers around the world. Its suite of tools powered by embedded AI and ML make smarter decision-making easy and intuitive. WFM’s capacity to quickly transform how planning, hiring, forecasting, scheduling and intra-day management are executed.
- Forecast accurately
- Simulate real-world prioritization
- Schedule flexibly
- Minimize training time with an easy-to-use modern interface
Interaction Analytics: Analytics lives in the core of every business. it requires the right approach, knowledge, and organizational alignment in order to succeed. Customer experience has overtaken price and product as the key brand differentiator for consumers and to achieve best in class customer experiences requires that you build analytics.
- Caller intent dashboards
- Enhanced sentiment analysis
- Root cause analysis
- Improve agent behavioral
Voice Biometrics: We each have a unique fingerprint, Voice biometrics uses voice patterns to produce unique identification for every individual, using more than 100 physical and behavioral factors. These include pronunciation, emphasis, speed of speech, accent, as well as physical characteristics of your vocal tract, mouth and nasal passages.
- Multi-Layered Protection
- Smart Real-Time Decisioning
- End-To-End Operationalization
- Risk Management