Emergency Medical Services: The heart of every strong, high-performing EMS operation is an outstanding contact center staffed with a team of dedicated communications specialists. Proper employee selection, training and quality control, coupled with the development and enforcement of policies and procedures are all essential to mitigating risk and liability, promoting compliance and assuring success and accountability. The recordings of critical communications between physicians and EMS personnel also protect your EMS teams from unwarranted complaints or lawsuits.
- Automates Manual Processes
- Seamless Experience with One Interface
- Evaluate Single Calls or Entire Incidents
- Customizable Forms for Objective Review
Public Safety Answering Points: Say goodbye to waiting days or weeks for manual reports and make smarter decisions faster using Incident Intelligence Dashboards. We have a suite of modular applications for incident information management that can run over traditional and IP-based networks. It records multimedia interactions between the public, emergency centers and first responders. All captured incident information is then synchronized and put it into context to help you improve investigations, policy compliance and employee performance.
- Multimedia Incident & Evidence Management
- Intelligence CenterDashboards & Reports
- Real-time Decision Support
- Record Audio, Screen
Public Utilities: Utilities organizations bear the critical responsibility to power the country and the economy 24/7/365. They strive to reliably deliver power, water, gas and other must-haves to a demanding and expanding consumer base, also need to keep field personnel safe and compliant with regulations each day without fail. Utility dispatchers and the timeliness, accuracy, and compliance of their communications play a crucial role in the coordination.
- Achieve comprehensive compliance
- Keep customers and organization safe
- Objectively evaluate dispatch employee behaviors
- Highest levels of customer satisfaction
Security Alarm Monitoring: Companies that provide security services and monitoring of burglar, fire, commercial and residential alarm systems are subject to strict regulations, certification requirements and periodic audits. To maintain high quality, reliability, and service levels, you must continuously meet the requirements for comprehensive, secure data collection and storage, including recorded contact center communications.
- Detect Errors & Risks Earlier
- Improve Protocol Adherence
- Find All Calls Related to an Incident Faster
- Expedite Investigations