Annual Maintenance Contract: We provide Annual Maintenance Contract to our customer for the Hardware deployed at their premises. The AMC has different service levels based upon the customer requirements. The AMC can be Comprehensive or Non-Comprehensive
- Expert Technicians at your disposal
- Emergency Support
- Get More out of your Hardware
- Save Money
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24 x 7 Support: Our support team USP is to assist customers right from the pre-sales, post-sales, installation, commissioning, training. The most important part is to provide 24 x 7 x 365 days support to the customers for their equipment’s as well as the operational requirements
- Round the clock support
- Follow the sun policy
- Guaranteed Support
- Best Customer Service
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Consulting Services: We offer independent technology consulting services to help you to leverage your voice communications infrastructure, optimise efficiency and lower costs. We employ a structured approach to integration which includes scoping and estimating, requirements gathering, development, testing, implementation and long-term solution management.
- Voice communication architecture assessment
- Managing end-of-life systems (EOL)
- Business continuity and resiliency planning
- Legacy to IP infrastructure
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Managed Services: We provide managed services offering for the comprehensive monitoring, management, administration, maintenance and reporting on a day today basis. The managed services offered can be either an on-site resident engineer or can be from our service desk centres which have qualified system engineers to monitor the endpoints and connectivity assets.
- Proactive system management
- Centralised management of the communications
- Housekeeping and database management
- Moves, Adds, Changes & Deletions
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